Overview

Every product we sell is custom-printed to your specifications. Because your order is made just for you, it cannot be restocked or resold — so our return policy works differently from a typical store.

Custom Products Are Final Sale

Orders that were printed correctly according to the design and options you approved are not eligible for return or refund. This includes issues such as:

• Typos, low-resolution images, or design errors in the artwork you uploaded or approved.
• Color differences within normal printing tolerance (on-screen colors can differ from printed colors).
• Ordering the wrong size, quantity, paper, or options.

Please review your design carefully before checkout — what you approve is what we print.

Our Mistake? We Make It Right

If your order arrives with a printing defect, is damaged in transit, does not match the options you selected, or is materially different from the approved design, contact us within 7 days of delivery with your order number and photos of the issue. We will, at our choice:

• Reprint the order at no charge (our standard remedy), or
• Refund the affected items.

We may ask you to return or dispose of the defective items; do not discard them until your claim is resolved.

Cancellations & Changes

We move orders into production quickly — many products print within 24 hours. You may cancel or change an order only before production begins. Call us as soon as possible at (470) 292-3123; once printing has started, the order cannot be cancelled.

Late or Lost Shipments

Production times and delivery dates shown at checkout are estimates. Once a package is handed to the carrier, transit delays are outside our control, but we will help you file a claim for packages confirmed lost by the carrier.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days.

Contact

Overflow Print — (470) 292-3123 (Mon–Fri, 9:00 AM – 6:00 PM ET)
232 W Crogan Street, Suite A, Lawrenceville, GA 30046